Customer FAQ

 

 

How does Santa Cruz Deliveries work?

You can use the Santa Cruz Delivery website to find restaurants in your area that offer online ordering or delivery. Once you've located the restaurant or store you'd like to order from, add the items you want to your cart, input your payment and contact info, and hit "Pay". 

 

Can I schedule my delivery in advance?

 

Yes! You are able to schedule a delivery for a later date or time.

On the checkout screen, tap on the “Schedule Later” section to select when you would like your order delivered. You can choose from 30 minutes time slots up to 30 days in advance.

After scheduling your delivery you’ll receive a confirmation email with the scheduled date and time. If for some reason the date or time is incorrect, or if your plans have changed, you can cancel your delivery at no cost to you as long as the delivery is not in progress.

Once delivery is scheduled, the time and date cannot be updated. You will need to cancel and reschedule.

Is your favorite restaurant currently closed? No problem, just search for them on the app and you’ll be able to schedule your delivery for when they open, or a later date and time.

From here select the items you want and you’ll go through the same process detailed above to schedule your delivery.

 

How do I get help with an order or charge?

 

If you have a question about an active or recent order (including charges), contact us through our “chat Support” for the faster service.

On the web, open up your Order History, select the order you need help with and click the blue chat icon.

In order to properly address your issue, and do any necessary follow-up with the merchant and/or Santa Cruz Deliveries, we will need to be notified within 10 Minutes of the completion of your delivery. Issues submitted within the 10 Minutes will be addressed first.

If you need to reach out to Customer Service more than 10 minutes after your delivery has been completed, you still can! Please note, issues submitted 10 minutes after the order has been completed may be subject to more restrictive guidelines.

If you would like to get in touch with us about a question other than an existing order or charge, contact us through our “Chat Support” at the bottom-right on our web app, or on the customer menu on the mobile app, you can also reach out to us at support@santacruzdeliveries.com.

 

Does Santa Cruz Deliveries Deliver Alcohol?

Yes, you can order alcohol with Santa Cruz Deliveries! You must be 21 or older to receive alcohol and the account owner must be present to accept the delivery.

Please be ready to show a valid photo ID (state, military, or passport). Your Delivery Agent may take a picture of your ID, but it won’t be saved on their device.

If the alcohol cannot be delivered, you will be charged a return fee of $25. Your delivery driver cannot complete the delivery if the account owner:

-Is not present

-Does not have a valid photo ID

-Is under 21

-Appears intoxicated

 

Can I order from multiple locations?

Yes, you can submit multiple orders to be delivered to the same address, however, Santa Cruz Deliveries can not guarantee all your orders to arrive together. 

 

What can I have delivered with Santa Cruz Deliveries?

Just about anything! Whether it's a burrito, tequila, or toilet paper! we will deliver it anywhere you are. Items we cannot deliver include controlled substances, live animals, and gift cards.

 

What is your referral program?

Thank you for wanting to share Santa Cruz Deliveries with your friends and family! When you refer a first-time customer through the app, they will immediately receive a $5 credit to apply toward their first delivery. Upon completion of their first order, you will also receive a $5 credit to apply towards your next delivery. To find your code, tap the gear in the top left corner of the app. You can share your code as many times as you like.

 

Can I send items to someone else on my behalf?

Yes! All you have to do is change the search address in the address bar at the top of the app or on the main page of the website to see which merchants are available near the person you want to send the items to instead of your own.

 

What are the hours of Operations?

9:00 am - 9:00 pm Monday - Sunday

 

Who makes the deliveries?

Santa Cruz Deliveries will send your order to the restaurant along with your delivery information and your order will be delivered by any third party provider that partners with the restaurant/store like Doordash, Grubhub etc... or the store/restaurant staff.